Fast, friendly, and reliable citizen support - built specifically for local goverment needs.
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Offer 24/7 Live Phone Support to your town or cities residents as a feature of your current 311 offerings. 311 Connected can submit DPW requests on behalf of residents, answer frequently asked questions and help connect residents with the apporprate resources for their requests.
311 Connected works with your existing phone system rather than in place of it. No new software, no new complications, no service interruptions.
Stop sending residents to voicemail. With 311 Connected, all calls will be answered and processed by a live 311 Connected agent..
Implement our services in less than 1 Hour. We work directly with your exsting call tree.
12 month service contracts starting under $10,000 limiting complicated paperwork, approval processes and RFP's.
No new softwares needed, we know you have enough of that!
Citizen calls and gets voicemail or confusing menu.
Citizen calls and speaks to a live agent immediately.
Citizens leave messages and hope someone calls back.
Every service request is captured and submitted right away.
No tracking of phone calls or complaints.
Every call is logged, tracked, and reported quarterly.
Service requests are delayed, missed, or mishandled.
Issues are documented, organized, and routed to the correct department.
Town staff waste time answering simple citizen calls.
Town staff stay focused on real work — not phone support.
Angry follow-up calls from frustrated residents.
Higher citizen satisfaction and fewer complaints.
Citizen trust in the town declines.
Public trust improves with faster, friendlier service.
"I don't know anything about apps. I just wanted to tell somebody my trash wasnt picked up - Why is it so hard to talk to a real person anymore."
“Every day I lose time dealing with calls about things like potholes, missed trash, or sidewalk cracks. Most of the time, I’m just taking down the information and forwarding it—but it pulls me away from the actual projects I’m supposed to be working on.”
“I tried using the town's 311 app, but I couldn’t find the right place to report what I needed. After 10 minutes of searching, I gave up—there was no real person to talk to. It would be so much better if you could just call someone, explain the issue, and know it’s being handled.”